Help Center
Find guides, tutorials, and answers to help you get the most out of your eSIM experience.
Browse by Topic
Select a category to find the help you need
Getting Started
New to eSIM? Learn the basics and get set up quickly.
Learn moreInstallation Guide
Step-by-step instructions for installing your eSIM.
Learn moreDevice Compatibility
Check if your device supports eSIM technology.
Learn moreTroubleshooting
Solutions for common connection and activation issues.
Learn moreFAQs
Answers to frequently asked questions.
Learn moreNetwork Coverage
Check coverage in your travel destination.
Learn moreQuick Answers
Most commonly asked questions
Go to Settings > Cellular > Add Cellular Plan on iPhone, or Settings > Network > SIM cards > Add eSIM on Android. Scan the QR code we sent you and follow the prompts.
Make sure data roaming is enabled and the eSIM is set as your data line. Try restarting your phone. Ensure you're in an area with network coverage.
Refunds are available for unused eSIMs within 24 hours of purchase. Once installed or activated, eSIMs cannot be refunded.
Ready to Travel Connected?
Browse our 50+ data plans across 4+ countries and get instant connectivity for your next trip.